PRICING
Simple pricing.
No surprises. No walls.
Every request starts free. If you need more help than the free rounds cover, you choose what makes sense for your situation — no automatic charges, no subscriptions, no pressure.
Free to start
Every new Queu begins free. You get three real rounds of help before anything costs a thing.
A round is an actual helpful response — a specific next step, a diagnosis, or a clear direction forward. It is not a clarifying question. If I need a little more information before I can point you somewhere useful, that exchange doesn’t count against your rounds. Only real help does.
Three rounds is more than enough for most home tech issues. If yours needs more, you’ll know exactly what’s available and what it costs before anything happens.
IF YOU NEED MORE
Choose the next step that fits.
Quick Answer
One focused written response. No back-and-forth.
Best when you already have a decent sense of what’s going on and just need one clear answer, one next step, or one specific recommendation.
$20
Start hereGuided Email Support
Up to 7 rounds of back-and-forth email help.
Best for issues that need step-by-step help over email — situations where we need to try something, see what happens, and adjust from there.
$45
Start hereTime to Replace It
When troubleshooting points to the hardware itself.
Best when the honest answer is that the hardware may be the problem and replacement makes more sense than more troubleshooting.
$45
Start hereLive Help Session
Up to 60 minutes over Microsoft Teams only.
Best when working through steps live makes more sense than going back and forth by email, or when you need to show something visual.
$60
Start hereGuided Email Support
Best for issues that need more than a quick answer — situations where we need to try something, see what happens, and adjust from there.
Everything happens in your inbox. No logins. No scheduling. You reply when it works for you and I respond from there.
Seven rounds is enough to work through most complex home network and device issues step-by-step.
If you already used Quick Answer, you only pay the $25 difference.
Time to Replace It
Sometimes we work through everything and the honest answer is that the equipment itself is the problem.
This is the natural next step when troubleshooting points to the hardware. We’ll figure out what actually needs replacing and what makes sense for your setup and budget.
This is not a shopping service. It’s guidance designed to help you avoid wasting money on the wrong replacement.
If you already used Quick Answer, you only pay the $25 difference.
Live Help Session
Best for situations where working through steps live makes more sense than going back and forth over email.
This is also the right tier if you need to show something visually — screenshots, setup photos, errors, or what you’re physically seeing on screen.
Sessions are delivered over Microsoft Teams only. No phone calls, Zoom, or WhatsApp sessions are offered.
After payment is confirmed, you’ll receive a scheduling link by email so you can pick a time that works for you.
If you already used Quick Answer, you only pay the $40 difference.
How payment works
You won’t be charged automatically. Payment only happens when you decide to move to a paid tier after your free rounds are used — or if you already know you want a specific service.
When you pay, the conversation picks up exactly where it left off. You won’t repeat yourself. The context carries over and we keep going from there.
Quick Answer applies as credit toward another paid tier if you decide you need more support after your first response.
Each service covers one issue, one session. If a new issue comes up — even a related one — that starts a new Queu. If the same issue I genuinely worked through with you comes back after it was resolved, that’s different. Reach out and I’ll make it right — credit or refund depending on the situation. See our for details.
What if my issue can’t be fixed remotely?
It happens. Some issues need hands-on help, a licensed professional, or a direct call to your internet provider. If that’s the case I’ll tell you clearly and early — before you’ve spent rounds on something I can’t actually solve remotely.
You’ll always know what your options are and where to go next. That’s part of the service too. For a full list of situations where a professional is the right call, see our guidelines.
Still have questions?
Check out the FAQ for common questions about how Queu works, what to expect, and what happens if things don’t go as planned.